A resume is a brief summary of your skills and experience over one or two pages, a CV is more detailed and can stretch well beyond two pages. The resume will be tailored to each position whereas the CV will stay put and any changes will be in the cover letter.
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NoteLife looks fine as a stand-alone note manager, but its real appeal should be its integration with SOHO Notes on the Mac. As a big brother to NoteLife, SOHO Notes offers lots of note-taking.
January 93 min read
As a Customer Service Representative, you are the first impression that a customer or potential customer will get about the company you’re affiliated with.
Your goal is to build a positive relationship with this customer. Therefore, many of the skills employers are looking for are communication-related soft skills.
For a Customer Service Representative resume, your reverse-chronological work history should be the focus, with your education history and skills coming in second place.
A Customer Service manager resume should include much of the same, with the most relevant job experience given priority.
Customer Service Resume Summary
Old advice for including an objective statement on your resume is now way out of date. Instead, the new protocol is to write a professional summary.
This is a one- to two-sentence statement that sums up what you most want your potential employers to know. Technically, it’s optional, but writing an unforgettable professional summary will rocket you to the top of the hiring list.
You should use it as an opportunity to tell potential employers information about you that doesn’t appear directly on your resume, like your personality traits and/or professional focus.
For a Customer Service resume it’s important to emphasize how well you deal with customers, so focus on your interpersonal skills when you’re writing your own professional summary.
Example of Customer Service Summary for Resume
Trustworthy and empathetic Customer Service Representative accomplished in software troubleshooting and up-selling Premium memberships. Dedicated to keeping excellent customer interaction records.
Wrong Example
Great Customer Service Representative that wants to get hired by your company today!
See the example resume for a customer service representative below for inspiration:
Formatting a Customer Service Resume
Of course, your contact information needs to be first and foremost on a customer service resume. If they don’t know your name, your experience won’t matter!
Don’t make the mistake of cluttering up your contact info, though—it’s best to stick with the necessities like name, email address, and phone number.
Include relevant social media (like LinkedIn) or a personal website if you think it will impress. Don’t link your blog if it has nothing to do with the position you’re applying for.
Next, emphasize your work history in your call center or retail customer service resume. This shows that not only do you have training and practice but that you are trustworthy enough for long-term employment.
When writing your job descriptions, use strong and accurate action verbs in concise sentence fragments. (Really, it’s okay!)
Remember that in Customer Service positions, soft skills are often the most valued, so try your best to quantify your related accomplishments.
Customer Service jobs are often entry-level positions, so if your resume is looking a little sparse, you have options to make it more effective. Expandrive 5 4 5.
If your work history is spotty or you don’t have a lot of experience, you may elect to put the Skills section foremost on your customer service skills resume. This will de-emphasize your work history and lead potential employers to consider you based on your potential rather than your track record.
You can also branch out from a strict definition of “work” and include experience like volunteer work, club membership, and babysitting. Don’t forget academic achievements—they show you are capable and hardworking, even if they’re not directly related to the tasks in the job description.
However, be careful not to include irrelevant interests just to fill up space—no one cares that you can knit unless you’re applying at a craft store. Padding your resume is different than presenting it strategically, and it will be obvious to anyone reading your resume.
Skills for a Customer Service Resume
When you’re deciding which skills to include on your customer service resume, it’s best to brainstorm a long list and then cherry-pick the eight to ten most impressive skills. Any more than that and your resume will be cluttered.
Remember that if you’re struggling, you can look back at the job description and use words or synonyms for words from that.
Check out this Customer Service resume skills list!
Hard Skills for a Customer Service Resume:
Microsoft Office
Email
Zendesk/Talkdesk
Intercom
Technical/Product Knowledge
Computer Competence
Understanding of Customer Psychology
Typing
Mathematics
Soft Skills for a Customer Service Resume:
Clear Communication
Interpersonal Skills
Leadership
Negotiation
Complaint Resolution
Politeness/Etiquette/Tact
Adaptability/Flexibility
Building Customer Loyalty
Service Based Selling/Telesales
Empathy and Compassion
Problem Solving
Teamwork
Time Management
That was a lot of information, but now you’re all set to make a Customer Service resume of your own!
Suggested Reading:
AuthorAndrei Kurtuy– Resume, CV and Cover Letter Writing Expert
With the Applications plugin, candidates can apply to jobs using a form and employers can view the applications on their job dashboard.
↑ Back to Top Installation
To install this plugin, please refer to the guide here: https://wordpress.org/support/article/managing-plugins/#manual-upload-via-wordpress-admin
This plugin requires WP Job Manager 1.22.0 and PHP 5.3+.
If you offer job listing submissions on the frontend, you can use this plugin to have applications come in and be visible on the employers job dashboard.
If you list your own jobs, you can have applications come in and be visible in the admin dashboard.
↑ Back to Top Settings
The plugin can be configured from Job Applications > Settings.
The following settings are found on the Application Forms tab:
Email Application method – Use application form – When enabled, this setting will display the job application form for jobs setup with an email address for applications.
Website URL Application method – Use application form – When enabled, this setting will display the job application form for jobs setup with a URL for applications.
User Restriction – Only allow registered users to apply – The form will not show to guests until they login.
Multiple Applications – Prevent users from applying to the same job multiple times – If enabled, once a logged in user has applied they will no longer be able to see the application form for the same job.
ReCAPTCHA – This will help prevent bots from applying for jobs. You must have entered a valid site key and secret key in WP Job Manager’s settings.
The following settings are found on the Management tab:
Delete with Jobs – Delete applications when a job is deleted – If enabled, job applications will be deleted when the parent job listing is deleted. Otherwise, they will be kept on file and visible in the backend.
Purge Applications – Enter a number to purge all applications after that many days.
Personal Data Erasure – If enabled, applications with a matching email address will be sent to the trash during personal data erasure requests (Tools > Erase Personal Data). They will then be permanently deleted after 30 days.
↑ Back to Top The Job Application Form
If enabled, the job application form will be displayed instead of the usual email/website links. The default form looks like this:
When the application form is submitted, an application will be saved to your database. If the job application method is ’email’, the employer will also receive an email notification.
Once an Application’s status has been set to “Hired”, the message “This position has been filled” will appear on the job listing.
Note: You can also add the shortcode [job_apply id=”X”] to a page to display only the application form for a particular job listing. Substitute the X with the ID of the job for which you wish to have the application form.
↑ Back to Top Customising the Job Application Form
Version 2.0 of the plugin comes with a form editor where you can customise the form. Simply go to Job Applications > Application Form to see the form editor.
The Form Editor
From here you can add, remove, edit, and re-order form fields. Available field types are:
Notelife 1 0 5 – Premium Note Manager Resumes
Text
Textarea
File
Select
Multiselect
Checkbox
Resume
Output content
Date
Validation Rules
You can add the following validation rules to your application form fields:
Validation
Required – Makes the field required, so the form cannot be submitted if the field is empty.
Email – Force the field to only accept a valid email address.
Numeric – Force the field to only accept a numeric input.
Data Handling
From Name – Use this field as the ‘From name’ in the application email (can only be used once).
From Email – Use this field as the ‘From email’ in the application email (can only be used once).
Message – Use this field as the main content of the application email (can only be used once).
Attachment – (For file uploads) Include these file(s) as an attachment on the application email.
The plugin does not have support for conditional fields. If you need that, you can use an alternative form provider that does offer this feature.
↑ Back to Top Customising the Employer & Candidate Notifications
From the form editor page, you will also notice 2 tabs at the top to customise the notifications. By default, only an employer notification is sent, but if you add content to the candidate notification, candidates will be notified too.
The top field will be the subject line of the email, whist the bottom textarea field will be the email contents. The right side of the page shows which dynamic tags you can insert into your message + subject. These will be substituted for real data at the time of sending.
↑ Back to Top Viewing applications via the job_dashboard shortcode
When the applications extension is installed, a new column will be shown when viewing the job dashboard on the frontend:
This will show the number of applications per job listing. Clicking the number (when there are applications) will reveal the application list:
Notelife 1 0 5 – Premium Note Manager Resume Example
Above the applications you can choose to filter by status. Statuses include:
New
Interviewed
Offer extended
Hired
Archived
You can also choose to sort the applications by date, name or rating.
Each application card has some icons which can be clicked:
In order:
View description
View attachment
Email candidate
Private notes
Edit
↑ Back to Top Downloading Application Data
When viewing all applications for a job listing in the Job Dashboard, you can click on “Download CSV” at the top of the page, to download a CSV file containing all the application data for that job listing.
If you need to download data for all applications on the site, you can export an XML file of all Job Applications via Tools > Export.
↑ Back to Top Viewing applications via the admin dashboard
In the WordPress admin dashboard you’ll see a new section called Job Applications. Going here, as an admin user, you’ll see all applications:
These can be filtered by job and filtered/sorted like the frontend view. If you click to view an application you’ll be able to edit:
And you’ll be able to add notes:
↑ Back to Top Past Applications
You can also allow candidates to view their past applications by adding the [past_applications] shortcode to a page. If you use the Resume Manager add-on, you’ll most likely want to add the shortcode to the Candidate Dashboard page that is created during that plugin’s setup, but it can be added to any page.
See here for how to change the number of past applications displayed per page.
If you are using Resume Manager, the application form will show a select box for the user to choose their online resume. This will be noted with the application allowing the employer to view the online resume.